Soon after my previous bog about HTC another email arrived this time it was from Customer Care.
As a valued HTC customer you are invited to participate in our Customer Satisfaction Survey.
I enjoyed the fact that it was a quick survey with only a small number of questions. What I found so stupid was the need for both the serial number and the IMEI number of the phone to be included. Surely HTC don’t have so many complaints – maybe they do – that they can’t track a customer by name.
How many customers with problems won’t report negatively because they can’t be bothered to did out the info? Seems a good way to keep the negative feedback down.
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