HTC – more shooting, more feet

Uncategorised By Mar 10, 2009

Soon after my previous bog about HTC another email arrived this time it was from Customer Care.

As a valued HTC customer you are invited to participate in our Customer Satisfaction Survey.

I enjoyed the fact that it was a quick survey with only a small number of questions.  What I found so stupid was the need for both the serial number and the IMEI number of the phone to be included.  Surely HTC don’t have so many complaints – maybe they do – that they can’t track a customer by name.

How many customers with problems won’t report negatively because they can’t be bothered to did out the info?  Seems a good way to keep the negative feedback down.