I enjoyed the fact that it was a quick survey with only a small number of questions. What I found so stupid was the need for both the serial number and the IMEI number of the phone to be included. Surely HTC don’t have so many complaints – maybe they do – that they can’t track a customer by name.
A couple of days ago I received the first reply from HTC Europe’s customer service department to a complaint I made six months ago. To be exact I emailed them on the 14th September 2008 and received a reply on the 6th March 2009.
So after keeping me waiting for six months for the reply, the answer is, we would be delighted to bring your phone (pretty well looked after even if I say it myself) back up to scratch – sorryabou the pun – but to expect a bill.